Store pick UP - Free pick up at our store: Roosikrantsi 16, Tallinn, Estonia
EU countries – Free shipping, from purchase over 200 EUR
Non EU countries – Free shipping, from purchase over 600 EUR but Import/Duty fees are not included. The import/duty fee needs to be paid directly to the customs by the customer.
Your order will be sent by Standard delivery from Monday through Friday, delivery time depends on the destination country, usually between 4-10 business days (please calculate with some extra days during holiday seasons). The orders are usually sent on Tuesdays and Fridays, if public holidays the orders will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur.
A tracking number will be sent to you by e-mail when your order is shipped, you can track your order on: www.omniva.ee/eng.
Import/Duty fees in non-EU countries
Import/Duty fees are not included. The import/Duty fee needs to be paid directly to the customs by the customer.
Exchanges & Returns
Exchanges & Returns can be done within 14 days if the item does not satisfy the client, however all shipping costs & bank costs are on behalf of the client, and will be reduced from the total refundable amount. The product has to be un-used and the original packaging has not been damaged.
If the return or exchange is due to Quality issues, this needs to be informed within 14 days from the day it occurred. Kindly also attach photos and information of the quality issue, so we can give you instructions how to proceed.
If you would receive an Incorrect item that was not the one you ordered, please contact us within 14 days, so we can help you to send back the incorrect item and re-send the correct item.
Please contact our customer service for further instructions: firstname.lastname@example.org.
Kindly write in the subject field: Exchange, Return, Incorrect item or Quality issue, followed by the order number.
If you have any other questions, comments or complaint related your order, you are always welcome to contact our customer service: email@example.com.